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Mail: info@qltc.in

Supervisor as defined by the Oxford Dictionary is “A Person who directs and oversees another person or an activity”. They are the Frontline Leaders who work with People; Equipment & Machinery that Make things an Organisation exists for. The Primary reason the Customer Pays and that which Reflects as Revenue in its Financials.

These Supervisors need to be equipped with the right skill set that is a healthy balance of Technical & Soft Skills. We term this as the Functional Skill Set.

This program has been developed with such intent in consultation with the Industry Experts. The eight modules have been put together in a manner that while each one is an enabler by itself, the sequence and flow binds them together as a formidable package for the Supervisor to deliver his role comprehensively.

Key Features of the Program

1

Delivery Methodology :


The Program is divided into two sections. The first section will train the Managers of the Supervisors along with the skills of Training. These managers will then be part of the trainers along with Subject Matter Experts for imparting to the Supervisors.

2

Train the Trainer :


The program will be on the lines of Train the Trainer Concept. This enables them to be good advocators. When these Managers are themselves part of the delivery, the Supervisors will find it relatively easy to follow and deploy.

3

Assessments :


The Participants will be assessed through written tests upon completion of each session. The assessments will be timed in such a way that the evaluation is based on both the Theoretical understanding & the Practical Deployment.

4

Management Review :


The progress of the program will be formally reviewed with the Top Management at fixed intervals. These reviews will ensure alignment of the Program with the Business Objectives and to Measure its Effectiveness.

Program Overview

The Program is based on the principle of “Servant Leadership”. This Principle builds the feeling that one wants to Serve, to Serve first. This develops the aspiration to Lead.
A Servant Leader focuses on the growth and well being of the People and the Organisation for which they work. The Servant Leader shares power, puts the needs of others first and helps people develop and preform as highly possible
There are 8 Structured Modules with a Balanced Technical, Attitudinal, Behavioral and Leadership Skills that are essential for a Supervisor to deploy his function effectively

  • 1
    Module 1 - Role of Front Line Supervisors

    Expectation Setting & being a Servant Leader


  • 2
    Module 2 - Building Trust to Get Results

    Recognising the importance of Trust & Earning Respect


  • 3
    Module 3 - Communicating Effectively

    Adopting different Communication Styles and Active Listening


  • 4
    Module 4 - Observing Performance & Providing Feedback

    Observe Work, the Obstacles to deliver & map to Standard Work


  • 5
    Module 5 - Adding Value through Continuous Improvement

    Participative Improvements, Benchmarking & Healthy Competition


  • 6
    Module 6 - Encouraging Problem Solving

    Define, Analyse & Solve Problems through a Cross Functional Approach


  • 7
    Module 7 - Managing Conflict

    Early Prevention, Gauging the effect and Applying Tactics


  • 8
    Module 8 - Coaching for Performance

    Recognise the activities in Coaching Cycle

Our Clients with Continued Patronage

Customer Success Story

Feedback

Surrya Karriapa

General Manager-Operations
Tata Global Beverages

Keshava Babu,

Vice President - Quality, United Spirits

Muralidhar Pundla

General Manager - Projects and Quality, The Akshaya Patra Foundation

D.S.Chandrashekar

Managing Director, Shanthala Group of Foundries and Machining

S. Kannan

Sr. Manager

Marshall Larsen

Chairman, President and CEO

Rajan

Blend Pack

“Qltc has been our knowledge partner in deploying Management Systems, Solving Customer Complaints through Six Sigma Studies & developing Competencies across all our Manufacturing Units in India. Their structured & modular approach is simple yet effective in implementing & sustaining the solutions. We continue to engage them for all our Operational Improvements”

“Praveen has a formidable team who have conducted Integrated Audits for Quality, Food Safety, Environment, Health and Safety requirements across our Processing Units. The uniqueness of Qltc is that while conducting the Audits and providing timely reports is a given, it is the knowledge sharing along the way that resonates with us forever”

“At every opportunity we engage the services of Qltc for our Operational Initiatives. Their undivided support till the Project Completion be it for ISO Certification or a Training, despite hurdles & delays makes them our preferred Solution Partner”

"Krishna Praveen Rao and Team Qltc have been engaged with us for Developing The Balanced Scorecard, Deploying Management Systems, Implementing SAP and introducing Management by Objective in our Group of Companies. Their Gap Assessment identified the right areas for improvement & we have marched on from there. Our Customers are Happy. They are a pillar of support for our Growth Journey"

"We have been engaging with Quantum Leap and Mr. Krishna Praveen Rao, over the last five years for our various Management System Programs like EHS & Social Accountability. They have brought in a Measurable improvement in the way we have grown. Six Months ago we initiated the Supervisory Development Program with them and I can tell you this has given us a significant Cost Saving and achieving our daily goals in systematic manner. One of the measurement is the excessive Tea give away in our packs. This problem persisted for over several years. From the time we started the Supervisory Development Program and now, we have been successful in bringing this under excellent control. The Supervisory Development Program with its well conceived structure and modules is certainly the need of the hour for our Organisation. I wish them all the very Best and Thank for their continued support. "

"With the recent SAP go-live at our Landing Gear and Aerostructures MRO business, our global operational alignment of Connecting Goodrich is making great progress. I want to personally thank you for your efforts and dedication to this project along with your team's ability to learn lessons throughout this journey. We now have over 60% of Goodrich's revenue and user community on a single ERP system using common business processes. This represents significant progress in executing our strategic imperative of leveraging the enterprise and operational excellence. Your contribution to making this happen is to be commended. Thank you again and keep up the good work" 07-Nov-2008

"Qltc has brought about a paradigm change in the way our team members approach Food Safety today. With the awareness imparted on the Quality Aspects through their focused training, we have learnt the method of looking at our processes from a consumer use point of view. Our journey to the successful BRC certification was made interesting through their active and involved engagement. We are grateful for the excellent support and wish the Qltc team all the very best. "

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